Return & Refund Policy

Returns and Replacements

We want you to be completely happy with your Future Generation Medical order. If for any reason you are not satisfied, we will gladly accept your timely return of non-use, or defective products.

Used or open products cannot be returned unless defective. Returned Product should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Product must be returned within 15 days of receipt of Product or perishable items. All nonperishable items or product must be returned within 30 days.

Returning Product by Mail

On the back of the packing slip enclosed with your Future Generation Medical order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please email our customer service team at info@fgmmedical.com with the details of the return.

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Future Generation Medical to process your return.